FAQ
Got Questions? We’ve Got Answers!
We’re here to make your shopping experience as easy and stress-free as possible.
Below you’ll find answers to some of the most common questions our customers ask — from shipping and returns to product care and more.
If you don’t see your question here, feel free to reach out — our friendly team is always happy to help!
Shipping & Delivery
What products do you sell?
We offer high-quality oral care products designed to keep your smile healthy and happy!
Where do you ship to?
We ship within the United Kingdom for free, and internationally for £13.99.
How long does delivery take?
Orders are usually processed within hours, and delivery takes 4 working days.
International delivery times may vary depending on your location.
Is shipping really free?
Yes! Shipping is 100% free for all orders within the country — no minimum spend required.
How much is international shipping?
International shipping is available for just £13.99.
Can I track my order?
Absolutely! We’ll email you a tracking number as soon as your order ships.
What if my package gets lost?
Contact us right away — we’ll help track it down or send a replacement if needed.
What’s your return policy?
You have 30 days to return any unused items for a full refund.
Do I have to pay for return shipping?
If the return is due to a mistake on our end, we’ll cover it! Otherwise, return shipping is the customer’s responsibility.
How do I start a return?
Just send us a message through our contact page — we’ll guide you through the process.
Products
Are your products safe for sensitive teeth?
Yes! Our products are designed to be gentle yet effective for all kinds of smiles.
Are your toothbrushes electric or manual?
We offer electric toothbrushes! Check the product descriptions to find the perfect match for your brushing style.
How often should I replace my toothbrush or brush head?
Dentists recommend replacing it every 3 months — or sooner if the bristles look worn.
Do your toothbrushes come with a warranty?
Yes, our electric toothbrushes come with a 1-year limited warranty.
How do I clean my toothbrush properly?
Rinse it thoroughly after each use and let it air dry.
Can I track my order?
Absolutely! We’ll email you a tracking number as soon as your order ships.
Can I cancel or change my order after placing it?
If your order hasn’t shipped yet, contact us as soon as possible.
Do you offer bulk or wholesale discounts?
Yes, we do! Get in touch with our team for more information on bulk orders.
Do I have to pay for return shipping?
If the return is due to a mistake on our end, we’ll cover it! Otherwise, return shipping is the customer’s responsibility.
Are your products eco-friendly?
We’re committed to sustainability and are always looking for ways to make our products and packaging greener.
How can I contact customer service?
You can reach us through our contact page or by emailing heretohelp@theoralhealthcompany.com
Why is good oral hygiene so important?
Because a healthy mouth isn’t just about a pretty smile — it’s essential for your overall health and confidence!
Still need help?
If you didn’t find the answer you were looking for, don’t worry — we’re just a message away!
Reach out to our team anytime through the contact form below or email us at heretohelp@theoralhealthcompany.com
We’re always happy to help and make sure you leave with a smile!